FAQs
Our top FAQ's
Seeking assistance? Explore our frequently asked questions below for detailed information.
Orders
Once your order has left The Oasis Bliss, you will receive an email from Royal Mail which will contain tracking information. You can then track your order via the Royal Mail website to see an estimated delivery date.
Adjusting or cancelling your order from The Oasis Bliss depends on its current status. Visit the Royal Mail website and enter your tracking number to update your address, request a safe place for delivery, or arrange for it to be left with a neighbour.
If you have any questions, please email us with your order number and the changes you wish to make.
If you have any questions, please email us with your order number and the changes you wish to make.
We sincerely apologize for any issues with your product. While we strive to ensure our handmade items are securely packaged, some delicate items may be affected during transit.
Please email us your order number along with a photo of the damaged item, and we will work to resolve the issue promptly.
Please email us your order number along with a photo of the damaged item, and we will work to resolve the issue promptly.
We will dispatch your order within 3 working days, and it may take 3 working days for you to receive it. Our goal is to ensure your orders reach you as swiftly as possible.
Occasionally, Royal Mail tracking information may be inaccurate, marking packages as delivered before they actually arrive.
Please do not worry; your package is likely to be delivered soon. In the meantime, we recommend checking with your neighbours and local post office for further information.
Please do not worry; your package is likely to be delivered soon. In the meantime, we recommend checking with your neighbours and local post office for further information.
Products
Instructions for using our products can be found in the product descriptions, ensuring easy access and clear guidance. Should you have any further questions, please email us, and we will be delighted to assist you.
Absolutely not. We have never, and will never, test any of our finished products or ingredients on animals, nor do we engage third parties to do so on our behalf.
At The Oasis Bliss, we are committed to sustainability, eliminating plastic, and supporting local businesses. Our dedication to preserving the planet and protecting animals is at the heart of everything we do.
At The Oasis Bliss, we are committed to sustainability, eliminating plastic, and supporting local businesses. Our dedication to preserving the planet and protecting animals is at the heart of everything we do.
Our products are safe to use during pregnancy. However, if you have any concerns, we recommend consulting your doctor first. Additionally, you may perform a patch test on your wrist for added peace of mind.
At The Oasis Bliss, our packaging is designed with the environment in mind. We exclusively use recyclable materials, such as sturdy cardboard and glass bottles, to minimize waste. By sourcing locally, we further reduce our carbon footprint, ensuring our commitment to sustainability in every aspect.
Other
Yes please, We would love to hear about your experience using our products. Each of our products have a review page also you can like share and follow us on Facebook @ T.O.B, Instagram @theoasisbliss1 and TikTok @ t.o.b52.
Yes, we do. Thank you for your interest in The Oasis Bliss products. Please email us at business@theoasisbliss.com with the name of the event, location, time, and date.